Residential FQA
Who will be cleaning my house?
How much will it cost to clean my house?
Do I have to be home when Green Enviro-Maids comes to clean?
Do you guarantee a day and time for my cleaning appointment?
Do I need to provide house cleaning equipment or supplies?
What if I forget you are coming?
What if I need to reschedule a clean?
What should I do about my security/alarm system on cleaning day?
What should I do with my pets during the cleaning?
Why should I use your company instead of hiring an individual to clean my home?
What is your guarantee?
Do you require contracts?
What if something is broken in my house?
What type of payments do you accept?
What holidays do you observe?

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Who will be cleaning my house?
A regularly assigned team or individual trained by Green EnviroMaids will clean your home. All employees are uniformed, insured, and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
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How much will it cost to clean my house?
Getting your house green cleaned is surprisingly affordable. Every house is unique, and every cleaning fee is individually based. Things that will affect the amount of your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us to clean, etc. We like to come out to see your house so we can give you a customized personal estimate. Often the first clean will cost more as we do a deep clean to get the house in shape for the regular maintenance cleanings. One time cleans are charged on an hourly basis. To get an average quote please check our rate chart.  
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Do I have to be home when your staff comes to clean?
This is your option. You may give us a key to your home which will be safely stored – always with “double-blind” security. Keys have numbered tags on them – no customer name. Only the owner and/or office manager can access the client key safe. Maids are given the keys for each cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until the next cleaning appointment.
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Do you guarantee a day and time for my cleaning appointment?
We usually guarantee a specific day for your cleaning but not a specific time. Due to our flexible and ever-changing schedule, we are unable to commit to a specific time of day for our arrival. However, if you contact us on the day of your service, we will be glad to estimate our time of arrival. If you need a specific time guarantee, feel free to discuss this with our office. Within reason, we will do our best to reach a mutually agreeable solution.
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Do I need to provide house cleaning equipment or supplies?
We provide all cleaning solutions and state-of-the-art equipment, so you never need to worry about replenishing your supply for our maids. Our chemicals and vacuums have been field tested and our employees trained to use them so we know they will work on all jobs. If you have special cleaning products you want the maids to use, please be sure to discuss this with us in advance, so that we can properly instruct the team.
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What if I forget you are coming?
We need good communication between you, the cleaning people and the office. We will email you the day before your scheduled clean to remind you we are coming. This will allow you time to pick up clutter before your clean so the maids can do the best possible job. If you have special requests please reply the email so we may note them on your work order. We would like to know any time the job was done well or if there were any issues. If we are locked out of your house we will discuss a future lock out fee.
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What if I need to reschedule a clean?
We make every effort to meet our customer’s scheduling requests. If you need to reschedule an appointment, we will do all we can to accommodate you. Please give us as much notice as possible. Last minute cancellations and schedule changes prevent us from providing service to other customers and end up reducing your maid’s pay. If you repeatedly request or cancel an appointment, please understand our need to charge a $25 change fee for schedule changes requested within 24 hours of the scheduled clean. For one time clean, we will charge $30 for schedule changes requested within 48 hours.
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What should I do about my security/alarm system on cleaning day?
If you have a security system, please make necessary arrangements to give us access to your home on your scheduled day.
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What should I do with my pets during the cleaning?
Please let us know about them. Is not a requirement, but we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently. Also, we must always be concerned for our employee’s safety.
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Why should I use your company instead of hiring an individual to clean my home?
Many homeowners are not aware of their personal liability regarding work related injury and  taxes for independent home-service workers. We take care of all this for you. We provide liability insurance  and workmen’s compensation . We run criminal background checks and pre employment drug tests on our employees before we hire. We pay all appropriate federal, state and local taxes on our personnel.
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What is your guarantee?
Your satisfaction is 100% guaranteed. If there is a problem with your clean, let us know within 24 hours and we will re-clean the area in question.
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Do you require contracts?
No, we don't need to. We do a consistent job and you will want to keep us as your cleaning service.
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What if something is broken in my house?
We make every effort to treat your home with care. If an accident occur, a note would be left to inform you. We will have the item repaired or replaced if necessary. We cannot be responsible for damage resulting from loose table legs, improperly secured pictures and shelves, normal wear and tear or other items beyond our control.
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What type of payments do you accept?
We accept checks, all credit cards (Visa, MC, Discover and American Express), and  cash. Payment expected the day of the clean. We will have to charge a $35 return check fee as.
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What holidays do you observe?
We are off on New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. If you are scheduled on one of these days we will email ahead of time to reschedule your clean.


 
Please call now for a free quote
(919) 428-8234



If you have additional questions please call
919 428 8234